Frequently Asked Questions

Depending on your plan, Orbit Care can monitor various health metrics including heart rate, blood pressure, sleep patterns, activity levels, medication adherence, fall detection, and room-to-room movement. Our Premium plan includes additional metrics like respiratory rate and blood oxygen levels.

Yes, our wearable devices are designed with comfort as a priority. They are lightweight, water-resistant, and have long battery life. The environmental sensors are discreet and blend into the home environment. Most users report forgetting they're even wearing or living with the devices after a short adjustment period.

Our fall detection technology has a 95% accuracy rate, with very few false positives. It uses a combination of accelerometer data, AI algorithms, and pattern recognition to distinguish between actual falls and normal movements. The system is continuously learning and improving its accuracy over time.

Yes, Orbit Care allows multiple caregivers to access the monitoring data through our mobile app. The Basic plan includes access for up to 2 caregivers, the Standard plan allows up to 5 caregivers, and the Premium plan offers unlimited caregiver access. Each caregiver can customize their notification preferences.

The Orbit Care hub includes cellular backup that automatically activates if your home internet connection is lost. This ensures continuous monitoring and alert capabilities even during internet outages. The system will notify you when it switches to cellular backup and when the regular connection is restored.

Our wearable devices have a battery life of up to 7 days, depending on usage. The app will send notifications when the battery is running low, typically when it reaches 20% capacity. Charging is simple with the included magnetic charging dock and takes approximately 2 hours for a full charge.

Yes, Orbit Care is compatible with many popular smart home ecosystems including Amazon Alexa, Google Home, and Apple HomeKit. This allows for voice control of certain features and integration with other smart home devices. Our Premium plan includes advanced integration capabilities for a fully connected home experience.

Absolutely. Orbit Care is designed to be installed with minimal modifications to the property. Most sensors are wireless and can be mounted with removable adhesive strips that won't damage walls. The hub simply plugs into a standard outlet. We can work with rental property guidelines to ensure a compliant installation.

No, there are no setup fees for any of our standard plans. The monthly or annual subscription covers all aspects of the service, including professional installation and setup. We believe in transparent pricing with no hidden costs.

Yes, you can upgrade or downgrade your plan at any time. If you upgrade, the new rate will be prorated for the remainder of your billing cycle. If you downgrade, the new rate will take effect at the start of your next billing cycle. Plan changes can be made through the app or by contacting our customer service team.

Monthly plans can be canceled at any time with no penalty. Annual plans offer a significant discount but require a 12-month commitment. If you need to cancel an annual plan early, we'll refund the prorated unused portion minus a small administrative fee. Special circumstances like moving to assisted living are handled on a case-by-case basis.

All necessary hardware is included with your subscription. This includes the Orbit Care hub, sensors, and wearable devices. If any equipment is damaged or lost, replacement fees may apply. Additional sensors or wearables beyond the standard package can be purchased separately if needed.

We take privacy very seriously. All data is encrypted both in transit and at rest using industry-standard encryption protocols. Our systems are HIPAA-compliant, and we never share your personal information with third parties without explicit consent. You can also customize privacy settings to control what data is collected and who can access it.

Our standard system does not include cameras to respect privacy. However, optional camera modules are available for those who want visual monitoring in specific areas. These cameras include privacy features like scheduled activation times, manual shutters, and clear indicators when they are active. The user always maintains control over camera functionality.

Only authorized caregivers whom you have specifically approved can access your health data. You have complete control over who can view what information. Additionally, our technical support team may have limited, temporary access when troubleshooting issues, but this access is logged and monitored. We never sell or share your health data with marketers or other third parties.

Health and activity data is stored for 12 months by default, allowing for long-term trend analysis. After this period, data is automatically anonymized and aggregated for research purposes unless you request complete deletion. You can adjust data retention settings in your account preferences, with options ranging from 3 months to indefinite storage.